Accessibility Statement

Villa Lario Resort Mandello is committed to ensuring the accessibility of its website shop.villalarioresortmandello.com, in accordance with Directive (EU) 2019/882, known as the European Accessibility Act (EAA), and the related national implementing provisions.

This statement applies to the website shop.villalarioresortmandello.com.

• WHY THIS STATEMENT

Villa Lario Resort Mandello has chosen to draft this statement in line with Directive (EU) 2019/882, as a demonstration of its commitment to providing an online experience that is as accessible and inclusive as possible for all users.

• CONTEXT AND PURPOSE

The website shop.villalarioresortmandello.com is dedicated to the online sale of gourmet experiences at the Amandus restaurant of Villa Lario Resort Mandello. As it targets a diverse national and international clientele, it has been designed with attention to usability, while acknowledging some limitations due to the technical tools used.

• COMPLIANCE STATUS

Partially compliant

The website is currently partially compliant with the accessibility requirements set out in Directive (EU) 2019/882 and the technical standard EN 301 549 v3.2.1, which incorporates the WCAG 2.1 AA guidelines.

• MEASURES TAKEN AND IDENTIFIED ISSUES

Technical checks have been carried out using Google Chrome Lighthouse (including the mobile version) and keyboard navigation tests. The following issues have been identified:
Some images lack alternative text (alt);
Some links do not have descriptive names;
Skip links are not accessible via keyboard;
Some graphic elements do not provide sufficient color contrast between text and background;
The semantic structure contains an excessive number of elements and sometimes inconsistent hierarchy;
Some interactive elements are difficult to tap on mobile devices.

The website was built using the Elementor page builder for WordPress. While Elementor provides features that support accessibility, some structural limitations may affect full compliance with WCAG 2.1 criteria.

• THIRD-PARTY COMPONENTS

The website uses WooCommerce for voucher sales, an integrated WordPress platform that manages the shopping cart, payments, and order processing.

WooCommerce is developed with the aim of meeting WCAG 2.1 AA accessibility standards, and many of its core functionalities are compatible with screen readers, keyboard navigation, zooming, and other assistive technologies. However, overall accessibility can be affected by:
– Graphic or functional customizations applied to the Hello Elementor theme;
– Additional plugins integrated into the purchasing process;
– Custom scripts and styles not verified for accessibility.

For this reason, although based on a compliant platform, we cannot guarantee full accessibility throughout the entire purchasing process.

If you encounter difficulties browsing the site or completing an order, our staff is available to provide direct assistance and alternative solutions:
Email: reservation@villalarioresortmandello.com, info@villalarioresortmandello.com
Phone: +39 0341 1918026

Our staff is available to complete orders or provide information via direct contact.

• ACCESSIBILITY FEATURES

The website does not currently include a specific widget for visual customization but is built with a responsive design, compatible with major modern browsers.
Accessibility will be progressively improved based on available technologies.

• VERIFICATION METHODOLOGY

This statement was drafted on 24/07/2025 and is based on:
Internal technical self-assessment
Automated verification using Google Chrome Lighthouse
Keyboard navigation tests on desktop devices

• FEEDBACK AND REPORTING ISSUES

To report accessibility issues or request content in an alternative format, please contact us at:
Email: info@villalarioresortmandello.com

We are committed to responding within 30 working days.

• COMPLAINT PROCEDURE

If you receive an unsatisfactory response or no reply within 30 days, you can file a complaint with the national authority:

Agenzia per l’Italia Digitale (AgID) – Accessibility Section
– https://www.agid.gov.it/it/design-servizi/accessibilita
– Email: accessibilita@agid.gov.it

• LEGAL INFORMATION

Villa Lario Resort Mandello
Via Statale, 125
23826 Mandello del Lario (LC) – Italy
info@villalarioresortmandello.com
+39 340 2408199
VAT No. 03548340136

Last updated:
24 July 2025